Returns & Exchanges

At soundcore US, we want you to be completely satisfied with your audio experience, which is why we offer a 30-day money-back guarantee for any reason. If you are not happy with your purchase, you can return your undamaged product and receive a full refund within the specified timeframe.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team or visit our online support portal to request a Return Merchandise Authorization (RMA) number within 30 days of purchase.

• 2.
  Prepare the Package

  Place the item securely in its original packaging, including all accessories, manuals, and documentation that were included with the product.

• 3.
  Ship to soundcore

  Attach the provided prepaid shipping label to your package and drop it off at the designated carrier location to ensure safe transit back to our warehouse.

• 4.
  Receive Your Refund

  Once your return is received and inspected by our quality assurance team, we will process your refund to your original payment method within 7-10 business days.