Frequently Asked Questions
Everything you need to know about your Soundcore experience.
How long does shipping take within the US?
Standard shipping typically takes 3-5 business days. Expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day money-back guarantee for any reason. Products must be returned in their original packaging with all included accessories.
Do Soundcore products come with a warranty?
Yes, most Soundcore products include an 18-month limited warranty that covers any manufacturing defects or hardware issues.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and financing options like Klarna or Affirm for eligible purchases.
Is the Soundcore app required for my headphones?
While not mandatory, the Soundcore app is highly recommended to access firmware updates, custom EQ settings, and noise cancellation controls.